Shipping
All shipping’s are insured via Federal Express commonly known as FEDEX at no additional charge.
There will be no cost of shipping charged to customer on all invoiced and fully paid items.
All items will have a delivery period between 24 to 48 hours based on address of delivery; we do not do international shipments at this time.
For security reasons, all orders will require a signature upon delivery. Orders are processed and delivered Mondays through Fridays, excluding Holidays.
Genius Diamond Ltd. cannot be responsible for unanticipated delay. Purchases will not be shipped to P.O. boxes, APO/FPO, and international addresses at this time. SHIPMENT TO HAWAII/ALASKA: Purchases that need to be shipped to Hawaii/Alaska can only be shipped through 2nd day or overnight delivery. International delivery is not available. SHIPMENT TO ALTERNATE ADDRESS:
To avoid fraudulent credit card access and activities, shipment that requires to be delivered to an address different from the billing address require the following process
1. Bank verification. Your bank must be notified of the alternate shipping address for confirmation and security purposes. This is done to ensure the actual cardholder is the one who is placing and receiving the order.
2. Make sure that your bank is notified of your alternate shipping address by informing them that the said shipping address is included in your bank account information.
3. Confirmation. Upon verification, you will be receiving an e-mail from us either confirming that your request has been confirmed by the bank or informing you that bank was not able to confirm your information, at which time your order will not be completed. Order Processing Time: Orders placed prior to 1:00 p.m. Pacific Standard Time (Monday-Friday) will be processed the same day. Orders placed on National holiday, Saturdays or Sundays, or after 1:00 p.m. Pacific Standard Time will be processed the following business day. 14K Jewellery (without diamonds) - 1 to 5 business days 18K and platinum (without diamonds) - 4 to 7 business days Diamond solitaire Rings - 2 to 4 business days All Rings in special sizes 3 to 4 and 12 up - 5 to 7 business days RECEIPT OF ORDER.
2. Make sure that your bank is notified of your alternate shipping address by informing them that the said shipping address is included in your bank account information.
3. Confirmation. Upon verification, you will be receiving an e-mail from us either confirming that your request has been confirmed by the bank or informing you that bank was not able to confirm your information, at which time your order will not be completed. Order Processing Time: Orders placed prior to 1:00 p.m. Pacific Standard Time (Monday-Friday) will be processed the same day. Orders placed on National holiday, Saturdays or Sundays, or after 1:00 p.m. Pacific Standard Time will be processed the following business day. 14K Jewellery (without diamonds) - 1 to 5 business days 18K and platinum (without diamonds) - 4 to 7 business days Diamond solitaire Rings - 2 to 4 business days All Rings in special sizes 3 to 4 and 12 up - 5 to 7 business days RECEIPT OF ORDER.
Upon receiving your order we strongly recommend you to carefully inspect the merchandise before removing the tag. Merchandise with the tags removed that will later on be returned will be refused and will not be accorded refunds or exchanges.
TRACKING: Shipping information is emailed to you if email provided as soon as your purchase has been shipped. This will include your tracking number, which you can input in the FEDEX tracking web page to access the delivery status of your order. Genius Diamond reserves the right to change any shipping policy.